Intakes of new agents
Dozens of agents to onboard at the same time.
HR software · Call centres
HR software for call centres: onboard, train, retain
A new intake of agents every month, product training back to back, turnover to watch closely: customer service lives by its recruitment. EASY-RH structures each agent's arrival, records their training and measures departures.
Your HR stakes
The HR challenges of a contact centre
Recruitment never stops, and every departure means one more training session.
Continuous training
New offers, new tools: every session must be followed.
Turnover to manage
Understanding why agents leave, and when.
With EASY-RH
What EASY-RH brings to your contact centre
- The same onboarding checklist for every agent in the intake
- Training sessions with actual attendance and days followed
- Turnover and the split of exits by reason
- Punctuality followed day by day from the punches
- A self-service space for leave, payslips and schedules
- End-of-probation dates recorded in each checklist
Recommended time clocks
Devices for group arrivals
At shift start, a face recognition device avoids a queue in front of it.
Hikvision
DS-K1T343MFWX
- Face
- Fingerprint
- Card
- 1,500 faces
- 3,000 fingerprints
- Wi-Fi
Hikvision
DS-K1T642MFW
- Face
- Fingerprint
- Card
- 6,000 faces
- 5,000 fingerprints
- 4.3" touch screen
ZKTeco
MB360
- Face
- Fingerprint
- PIN
- 1,200 faces
- 1,500 fingerprints
- Card as an option
In practice
An intake of agents, from day one to the end of probation
Import
The intake list and its contracts are loaded from Excel.
Onboarding
Checklists started, product training created with every participant.
End of probation
Probation end dates, recorded in the checklists, are followed agent by agent.
Frequently asked questions
Can we follow the end of probation?
Yes: its date sits in each employee's onboarding checklist.
How do we analyse departures?
The HR dashboard gives the year's exits, the turnover rate and their split by reason.
Can agents see their schedule?
Yes: it shows in their own space, from a phone as well as a computer.
Can we get a demo for our industry?
Yes: we present EASY-RH on cases close to your business. Request it here.
Related pages
Employee records
Profile, onboarding, offboarding and history.
Training
Sessions, participants, attendance and documents.
HR dashboard
Headcount, turnover, contracts and today's attendance.
Your contact centre, your intakes
We show you how an intake is onboarded, training is tracked and turnover is measured.